I have received a wrong product. 25 May 2020 16:37 Updated In case you have received a wrong model, please contact us through our contact form. Please click the following link to access: https://www.dfranklincreation.com/pages/contact Related articles Can I return part of a 2x1 order? The product I received is defective The color of the product that I have ordered is not exactly the same as that of the image on the web. What are the product sizes? I have not received one of the items in my order.