Can I return part of a 2x1 order? 25 May 2020 16:37 Updated Orders that have benefited from a 2x1 promotion or a gift item, must be returned in full to receive a refund. Related articles How will I get my money back? How can I make a return? How much does the return of a product cost? What is the deadline to make a return? What happens if I don't keep the original packaging?